Refund Policy

Warranty Coverage

• ✔️ Our products come with a 2-day warranty for any factory defects.
• ✔️ A valid mylidubai.ae invoice number is required to process any warranty claims.

Returns & Refunds

• ✔️ You may request a refund or exchange within 2 days of your purchase. Any claims made after this period will not be accepted.
• ✔️ Refunds or exchanges must be requested within 2 days of purchase. Claims submitted after this timeframe will be void.
• ✔️ To qualify for a refund or return, the item must be returned in its original packaging.
• ✔️ Returns are only accepted for:
  • 1. Products with factory defects
  • 2. Packaging errors

Refund Process

Once we receive your returned item, we will send you an email confirmation. After inspecting the item, we will notify you via email if your refund has been approved or denied. If approved, your refund will be processed through bank transfer or, in some cases, cash. If your request is denied, the item will be sent back to your original shipping address.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send your exchange request to myorder@mylidubai.ae.

Items Not Covered by Warranty

The following items are not covered by our warranty:

• Tanks
• General accessories such as coils, batteries, chargers, replacement glass, etc.

Please note that only factory defects are covered under the mylidubai.ae warranty. Any misuse, scratches, signs of dropping, or improper use of batteries or chargers will void the warranty.

Disclaimer of Responsibility

• Any form of misuse or abuse
• Dropping or damaging your device
• Scratches or cosmetic damage
• Damage caused by unforeseen events (force majeure)
• Items tampered with or opened by unauthorized persons
• Products with attempted repairs by unauthorized service providers
• Injuries resulting from product usage, regardless of the situation
• Damage caused by third-party software not provided by mylidubai.ae
• Products with incorrect or missing serial numbers

E-Juices

Refunds and returns are not available for e-juices. Taste is subjective, and preferences vary from person to person. We apologize for any inconvenience this may cause.

Due to the inability to confirm whether e-liquids have been tampered with, we cannot accept returns on e-liquids, whether they are unopened, unused, or sealed, unless the incorrect product was sent to you.

Indemnity Clause

By using our site, you agree to indemnify and hold mylidubai.ae harmless from any claims, damages, costs, and expenses, including attorney's fees, that may arise from your use of the site.

Product Usage Disclaimer

Any damage resulting from improper usage, maintenance, or lack of knowledge will not be covered under warranty. The lifespan of vape gear depends entirely on your understanding of its use. Vaping is generally considered a hobby, and we recommend watching reviews or reading articles about the products before making a purchase.